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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Brilliant

Best bank ive ever had, the customer service is excellent and the website/app is so easy to use Reviewed on: 10th March 2021

Clear and precise

Clear guidance to solving my enquiry.Quick respose time. Reviewed on: 10th March 2021

Cora was straight to the point

I was satisfied with Cora and would use Cora again. Reviewed on: 10th March 2021

Fantastic service

Very very good, and very satisfying Reviewed on: 10th March 2021

Really helpful

I had tried to alter my mobile telephone number before but never succeeded Cora was really helpful in me achieving this. Reviewed on: 10th March 2021

Replacement debit card

Cora dealt with my query quickly & efficiently, Reviewed on: 10th March 2021

Five Star Banking

Easy to use banking without hassle or problems Reviewed on: 10th March 2021

Prompt response

Hassle free and prompt service as always with NatWest Reviewed on: 10th March 2021

Help when worried about scam.

Advice received . Will now follow the advice. Reviewed on: 10th March 2021

Mr

Excellent quick accurate information Reviewed on: 10th March 2021

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