NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Waste of time

I am in Spain on holiday and you have cancelled my card you have sent me a new one which I did not ask for , you have sent it to my home 1000 miles away and cut me off with no money. You informed me on line I have telephoned 6 times and you have no one to help . I am in desperate need of some money to get home. Dennis candler Reviewed on: 25th January 2023

Totally useless

Cora is extremely limited in what it can help with. Nor can it direct you to a real person. Reviewed on: 24th January 2023

great

Not had access to my account from overseas and has been able to assist me Reviewed on: 23rd January 2023

Gaslighted!

Tried to get information about ID checking and was repeatedly told to rephrase it. Said I would be passed to a HUMAN operator but left in limbo for 25 minutes so far. Reviewed on: 23rd January 2023

Poor chatbot

It can be impossible to circumvent this chatbot to actually speak to someone Reviewed on: 22nd January 2023

Useless waste of time

Couldn’t help with query at all and no other route for resolving provided Reviewed on: 21st January 2023

Great time saving experience 24/7

Great time saving experience available day and night. Provides answers, support and direction, or transfers to a human as required. Reviewed on: 20th January 2023

Very helpful bot

Extremely helpful at answering questions and able to direct me to the right resource on the web site. Every time I've used it, it's been a pleasure to use. Reviewed on: 20th January 2023

Cora helps with all my banking needs!

I've saved so much time using Cora. I haven't needed to phone someone and wait for ages on hold. Cora can give me an answer quickly and easily. Reviewed on: 20th January 2023

The worst digital asistant I have used

I have tried to use Cora on several occasions. Each time it has failed to understand the nature of the question and has left ne angry and frustrated. I am quite close to moving my NatWest account based on the inadequacies of Cora. NatWest should introduce secure mail to deal with any slightly difficult questions. Reviewed on: 20th January 2023