Smart Money People Logo

NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very fast

5
Very fast ,thank you son machi fast fast fast Reviewed on: 8th March 2021

Easy to use

5
Easy to use and very time efficient Reviewed on: 8th March 2021

So helpful

5
Very quick and easy to use thanks so much Reviewed on: 8th March 2021

Good feed back stress release

5
Quick response I am happy with the information that I got back and the help I have been given in the past Reviewed on: 8th March 2021

quick and helpful

5
the chat on was helpful. no other need to contact the bank. Reviewed on: 8th March 2021

Easy to use

5
All my questions answered and explained in a way it’s easy to understand Reviewed on: 8th March 2021

Needed Customer Number to Reactivate App

4
Very prompt, accurate and efficient reply! Reviewed on: 7th March 2021

Yes, recommended

5
Quick and easy, no need to go to the bank. Reviewed on: 7th March 2021

Positive

4
Quick and easy system which can be done anytime. Reviewed on: 7th March 2021

Great Online service

5
Really efficient service. Really easy for address change. Reviewed on: 7th March 2021
Are you a business? Get insights, reply to reviews, invite customers and understand their needs