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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good service

Nice to no that there is someone there to help Reviewed on: 6th March 2021

Cora...Easy to use service

Wanted to change my address without having to go into store. Cora help me do this and was an easy to use service and very convenient Reviewed on: 6th March 2021

Brilliantly efficient

Super efficient and user friendly Reviewed on: 6th March 2021

Polite and efficient

Apple took £48.99 instead of £4.99 Reviewed on: 6th March 2021

helpful

was very helpful with the problem Reviewed on: 6th March 2021

Quick and easy.

Really easy to use and quick too. Reviewed on: 6th March 2021

Mobile Banking App is good and evolving

I was able to resolve my issue quickly and easily on the mobile app Reviewed on: 6th March 2021

Very quickly solves problems

Excellent experience! Always solves problems quickly. Very intuitive Reviewed on: 6th March 2021

Rajanikumar

Good service is British bank an uk Reviewed on: 6th March 2021

Cora service

Prompt and accurate service provided! Reviewed on: 6th March 2021

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