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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Reactivate ISA

Very efficient and easy to user Reviewed on: 6th March 2021

Easy

Cora was a very easy and efficient process could not be happier Reviewed on: 6th March 2021

Easy and helpful internet banking.

I was very angry when my branch of Nat West closed but I'm able to do most things on line and Cora is a massive bonus. Reviewed on: 6th March 2021

Smart / efficient / brilliant follow-up

Any issues and inquiries I have can be answered through Cora, if not it is efficiently transferred to a customer service agent who can trace back on the answers. Reviewed on: 6th March 2021

10/10

Very quick at dealing with my request and fast at replying also excellent communication skills Reviewed on: 6th March 2021

Quick and easy service

It was more convenient that waiting to be put through on the phone. It was very easy to use. Reviewed on: 5th March 2021

Life made easy

Amazing in leas than 5 minutes changed my account title where other banks will get me to Fill forms and sign and take ID but this was super easy and amazing supersonic speed Reviewed on: 5th March 2021

It was very good

It’s quick, easy to use and very informative Reviewed on: 5th March 2021

the service i receive is very efficient and quick

I have always been given prompt and helpful service Reviewed on: 5th March 2021

Very informativeI I

I will ask Cora again if I have more troubles Reviewed on: 5th March 2021

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