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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful Cora

Always there, always helpful, very fast too. Reviewed on: 5th March 2021

Issue resolved

Cora was very helpful today helping me Reviewed on: 5th March 2021

ease of use

it is very easy to use the new banking setups. It is very secure and useful. Reviewed on: 5th March 2021

Very helpful

Customer friendly and has answered my queries. Reviewed on: 5th March 2021

very quick and efficient

dealt with my query quickly and was happy with the service Reviewed on: 5th March 2021

Excellent Service

Was easy and quick to answer questions Reviewed on: 5th March 2021

Very quick

very quick and easy to use service online Reviewed on: 5th March 2021

Quick and easy to use

Quick and easy to use. Saved a trip into local branch Reviewed on: 5th March 2021

Quick response from cora and very clear

Was prepared with any answer to my question Reviewed on: 5th March 2021

Clear and Precise

The information that I received was excellent. Everything was so clear and precise Reviewed on: 5th March 2021

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