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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Brilliant and speedy service...it simply WORKS

Address changed needed...it is a simple quick and efficient service..Thanks Reviewed on: 4th March 2021

Quick succinct response

Fast response to my query. Signposted to the place to help me resolve my enquiry. Reviewed on: 4th March 2021

Amazing service really helpful

It's really easy to use and very very quick Reviewed on: 4th March 2021

Very helpful

I understood what was said and made it easy for me to follow Reviewed on: 4th March 2021

Easy to manage whit interactive chat

I had to change some some details and was so easy to do everything on-line Reviewed on: 4th March 2021

Best service

I always get the answers to my questions in no time Reviewed on: 4th March 2021

Very Prompt and efficient

Wanted to notify change of address, she asked few questions and sent link to form Reviewed on: 4th March 2021

Excellent service

So simple to use and very quick and efficient Reviewed on: 4th March 2021

excellent communications

time on chat was very limited as questions were well thought out and needed little time online Reviewed on: 4th March 2021

Cora, an innovative and helpful assistant!

I have used Cora a few times and she is always efficient, clear and helpful Reviewed on: 4th March 2021

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