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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

go away Cora

Your Cora is always there uninvited .blocks my Bank account page. no cross to get rid of it. Good if I needed the service. drives me mad. its like having a person peering over your shoulder . do not like it. Do not need it to be there all the time. only if I press the button asking for help Reviewed on: 4th May 2022

Good advice

Advice information and support was spot on Reviewed on: 14th April 2022

Best

Been with NatWest since 2017 and have never had any problems. Online banking super easy to use Reviewed on: 4th April 2022

Exclusive services by Natwest team.

Natwest team is doing brilliant job , you get best service milion times , no problem in communication , I would rate them 10/10 Reviewed on: 4th April 2022

Absolutely useless

Having been through the process several times now, Cora has been fairly pathetic. Misunderstanding questions whilst at the same time insisting it can solve the problem. Cora could not find its way out of a paper bag. Reviewed on: 4th April 2022

Cora Natwest virtual assistant

I love the Cora Digital Assistant from Natwest. Most issues she/he can answer and it's easier and a lot more quicker than calling,messaging or going into a branch. If the issue can't be resolved through Cora than he/she can put you through to an agent and the chat is saved which saves time having to go through everything again. I've always had a good experience and would be more than happy to recommend any of my friends and family. I have mental health issues and sometimes talking with people gives me major anxiety so this way is a lot less stressful for me to use and get answers I'm looking for. Reviewed on: 4th April 2022

Nothing but exceptional

I’ve been with Natwest since I was 16 years old! I’m now 30 and I never had an issue. I always get great service whenever I go to a branch, however I rarely do since I can do most of my banking through the app! Reviewed on: 4th April 2022

Amazing experience!

Never been let down. My query has always been resolved! Reviewed on: 4th April 2022

Fastest, reliable way to have queries answered

Cora enables any questions I have to be answered very rapidly, without needing to wait for bogged-down staff Reviewed on: 4th April 2022

Cora's help

I had an ATM issue and Cora helped me a lot and it was a quick and simple way to get the matter resolved Reviewed on: 4th April 2022

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