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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6061 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,061 reviews, last reviewed 17th Apr 2026

100% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6061)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very user friendly

Easy to follow instructions. No complicated language used. Very good. Reviewed on: 4th March 2021

STRAIGHTFORWARD PROCESS

Closing down my business account, Cora made it simple, straightforward and extremely fast. Reviewed on: 4th March 2021

Very well explained on International Payment by Cora

It was easy to follow and very well explained. I was delighted to know this process do work well instead of calling the bank Reviewed on: 4th March 2021

Easy and Quick to Use

Very easy to use service that was straight forward and resolved my issue in a few simple steps Reviewed on: 4th March 2021

HELP AT MY FINGERTIPS

Iwas delighted to quickly & safely regain my PIN Thankyuou Reviewed on: 4th March 2021

Very easy to use

Needed to re activate an isa. Directed to CORA. Was so easy to use and understand. Reviewed on: 4th March 2021

Easy to use and you can use 24/7

Fantastic bank app easy to use good options answers are clear and precise Reviewed on: 4th March 2021

Easy to use system

Its the first time I've asked Cora to help me to update my account details. It was a stress free experience, so quick and easy Reviewed on: 4th March 2021

Service realy nice

Service and talking so nice I always choose natwest Reviewed on: 4th March 2021

ALWAYS GREAT SERVICE

Always great service online and in the bank also Reviewed on: 4th March 2021

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