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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

very easy to use

very easy to find out what i need, helpful, timesaving Reviewed on: 4th April 2022

Easy to use

Anytime i have a problem I always use Cora and always get the help i need very quickly Reviewed on: 4th April 2022

CORA ALWAYS THER FOR YOU

When I am unsure. Just one click on Cora and i get instant help Reviewed on: 4th April 2022

Problem solution given

Reasonably short discussion pointed theway Reviewed on: 4th April 2022

Simple

Just typing what i have an issue with and it finding solutions is very helpful Reviewed on: 4th April 2022

Simple and efficient.

It was easy and efficient providing information in an understandable method. Thank you. Reviewed on: 4th April 2022

Great user experience

Great experience using Cora! The banking app was great too Reviewed on: 4th April 2022

Fast response

Quick question fast accurate response. Reviewed on: 4th April 2022

Very helpful

Best digital assistant I've used in a long time Reviewed on: 4th April 2022

Remortgage Question

Good information provided by the automated tool and directed me to someone when I needed to speak with a person. Reviewed on: 4th April 2022

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