NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

She was so helpful

She was s understanding of my problem Reviewed on: 4th April 2022

Helpful and quick

Effective, clear, fast service, much better than waiting on the phone. Reviewed on: 4th April 2022

Nice and quick answers to your query

It is very smart and quick to understand your problem. Redirects quick enough to agents if do not have solutions/answers. Reviewed on: 4th April 2022

Excellent

Very quick to respond and help. Reviewed on: 4th April 2022

Automation on a new level

The automated answers by Cora answer quite a lot of queries when compared to other similar set ups. Good step by step guides Reviewed on: 4th April 2022

Great bank

I’ve recently switched from Barclays to NatWest and I’m extremely pleased the app is so simple to use and packed with features. Security is also quite good customer service is up there with the best. Reviewed on: 4th April 2022