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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

5
Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023
Simon Ott;ey's avatar
Simon Ott;ey

Great

5
Great customer service! Helped me out within a few minutes. Reviewed on: 3rd April 2022
Grace Tidmarsh's avatar
Grace Tidmarsh

excellent

5
excellent service, easy to use online banking, very friendly customer service. Reviewed on: 3rd April 2022
CS's avatar
CS

Change of details

5
Quick and easy to change my address without any fuss Reviewed on: 3rd April 2022
Nadine Bill's avatar
Nadine Bill

Quick and efficient

5
Solve the problem in just few steps without logging into online banking. This is what we need as a customer. Thank you Natwest! Reviewed on: 3rd April 2022
Syed's avatar
Syed

easy to use and quick to respond

5
answered my query with ease in plain english Reviewed on: 3rd April 2022
Sue Tully's avatar
Sue Tully

Quick and efficient

5
I was surprised at how easy ordering exact bank statements was from cora. I will use again without stress Reviewed on: 3rd April 2022
Misba's avatar
Misba

Lost card

5
Quick and efficient service from cora Reviewed on: 3rd April 2022
Dawn-louise Davis 's avatar
Dawn-louise Davis

Why I recommend Natwest

5
NatWest ranked 5th in a list of the 14 largest business current account providers for overall service quality in an independent survey. NatWest Group is the largest business and commercial bank in the UK, with a leading retail business. Reviewed on: 3rd April 2022
precious Mugabi's avatar
precious Mugabi

Questions

5
Question answered very quickly and easy to understand Reviewed on: 3rd April 2022
Victoria 's avatar
Victoria

Very useful

4
Was able to sort out my problem quickly and easily Reviewed on: 3rd April 2022
S's avatar
S
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