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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cancelling direct debits

All done in a couple of minutes with the minimum of fuss Reviewed on: 3rd April 2022

Morr advanced

I have doubt regarding newnacount, i got more clarification. Thankuu Reviewed on: 3rd April 2022

Change of Address online

I wanted to change my address online with Nat West, and the assistant Cora made the task intuitive and simple Reviewed on: 3rd April 2022

Easy

So straight forward and helpful, easy to use Reviewed on: 3rd April 2022

Fast response

Excellent and quick service. Answered my question and enabled me to use my card again Reviewed on: 3rd April 2022

Very easy

Really simple to notify change if address, good system. Reviewed on: 3rd April 2022

Great fast help

Not only got my answer but straight away solution too, thank you Reviewed on: 3rd April 2022

Thankyou Cora

Very quick to respond to my query and very clear instructions Reviewed on: 3rd April 2022

Query a payment fron my bank account

Convenient & to the point. Thankyou Reviewed on: 3rd April 2022

A very prompt service

I was very pleased to get a quick service Reviewed on: 3rd April 2022

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