NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

Cora made for an easy change of address!

Much easier to change my address this time, Cora is extremely efficient! Thank you very much :) Reviewed on: 3rd April 2022

Very smooth and easy service

The process was seamless and very easy to use, took all the stress out of sorting business affairs, as I could do this at a time convenient for me! Reviewed on: 3rd April 2022

Help me with a blocked pin number

Very fast and efficient straightforward steps thank you x Reviewed on: 3rd April 2022

using online banking

as an elderly user Cora took me through my transaction better than i could have hoped for. i now have no fear of using online banking Reviewed on: 3rd April 2022

Very happy

Inquired how to access bank statements. Reviewed on: 3rd April 2022

Helpful Bot

Really easy to use and helpful! Would highly recommend. Reviewed on: 3rd April 2022

AI assistant very quick

The AI assistant was quick in helping me deal with a declined transaction. Was surprised at the speed of response h Reviewed on: 3rd April 2022

Quality service

Fast to reply with the exact question you asked and received a good answer to it Reviewed on: 3rd April 2022

Black & White

simple to use, straight forward and clear directions Reviewed on: 3rd April 2022

So easy

There are so many people you need to advise when you move house. Most of them want to know heaps of security questions but Cora just needed a few clicks. Most impressed. Reviewed on: 3rd April 2022