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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.68 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Simple Yet Effective

I found it very easy to use and easy to navigate Reviewed on: 19th January 2021

Very helpful

Very helpful with all my queries. Did not glitch/error code like other online chats I have been part off Reviewed on: 11th April 2023

It's honestly a great step history

This is an amazing feature of the app, it always allows me to fix any banking related issue without hassle. Reviewed on: 11th April 2023

Super helpful

It leads you to the right direction. It's efficient and not to time consuming. Reviewed on: 11th April 2023

Excellent

I have lot of doubts while I switched my account to NatWest so I asked help in Cora. It gives me a proper solutions. Reviewed on: 11th April 2023

Gave me the info I needed

Gave me the info I needed and then when I needed to speak to an agent, put me in a queue. Reviewed on: 11th April 2023

Inaccessible. Not helpful.

I cannot access Cora on any of the pages I have been advised to visit. Instead, I keep getting sent though a loop of vague, unhelpful information which opens the same useless tabs over and over again. I don’t want to read about Cora or take lessons, I just want assess to customer support. Reviewed on: 11th April 2023

Useless

No intuitive logic, better off waiting for over an hour on hold for a human idiot Reviewed on: 11th April 2023

Cora's ok

Cora comes up with the goods when needed easy to use Reviewed on: 11th April 2023

Great service

There's always help when you need it Reviewed on: 11th April 2023

Vote for Cora

Excellent understanding when talking to Cora. Highly recommend! Quick reply’s and saves plenty of time. Reviewed on: 11th April 2023

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