NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Straight forward

Easy to manage my money & great service & experience Reviewed on: 3rd April 2022

Fabulous automated service

Cora offers a very easy to use effective service Reviewed on: 3rd April 2022

Very helpful

Very helpful saves going into the bank Reviewed on: 3rd April 2022

Helpful

Quick and easy to use. Able to deal with routine queries and directs to real service desk agents if it is not able to help Reviewed on: 3rd April 2022

Very easy

I recently had to order a paper bank statement, which I found to be very easy and straightforward. Reviewed on: 3rd April 2022

dda contact by email

Please whom do I contact re disability issues?you cater for visually impared and heari ng impaired, blind. Pls use [email protected]. Reviewed on: 3rd April 2022