NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

Excellent

I am very happy with this service. Always there for me when I need it! Excellent! Reviewed on: 3rd April 2022

Cora is the best!

Cora is so easy to use and gets things sorted every time I use it. So straightforward and easy to understand. Hands up the best digital assistant. Reviewed on: 3rd April 2022

it's ok

Terrible experience. Limited functionality and set amount of linear answers covering only basic requests of linear clients Reviewed on: 3rd April 2022

Great service, I would prefer to deal with humans though to protect jobs

Good service, I would prefer to deal with humans though to protect jobs!! Reviewed on: 3rd April 2022

Super helpful

CORA was able to guide me to the correct resolution for my issue very quickly and seemlessly. The service is also sensible for when it transfers you to a person. This was not required for this issue. Very quick and efficient Reviewed on: 3rd April 2022

Great!

Quickly answered my enquiry with simple and straightforward procedure. Reviewed on: 3rd April 2022

it was so easy to get my address changed

getting to the bank us so difficult due to lack of public transport and my working hours so being able do use Cora to do things like that saves me a lot of time and effort, I usually dread bots because they have been difficult to use and it ends up taking more time than going into a branch but it was so easy and now I have a sunday morning to be able to nice things. Reviewed on: 3rd April 2022