NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

Great service

Easy to use. Helpful. Fast. Available 24/7 Reviewed on: 3rd April 2022

Answers quicker than a human

Wanted some information I was delighted when I asked cora and it could help without me having to hang out waiting to speak to someone well done natwest Reviewed on: 3rd April 2022

Simple efficient service

I very effective way of dealing with problems that arise at any time of day , very reassuring to have Reviewed on: 3rd April 2022

So helpful

You always get the information needed. Reviewed on: 3rd April 2022

I thought it was human

Honestly, I forgot I talking to an AI/Bot! Amazing. Reviewed on: 3rd April 2022

Very quick response to my query

I am unsure about a card payment and queried this.. received an instant clear response on how to check it. Reviewed on: 3rd April 2022

Online Banking

Cora is great when you need quick information in the app instead of typing a question into Google. Reviewed on: 2nd April 2022

She help me well and I understand

I understand very well and she help me to solve my problems Reviewed on: 2nd April 2022

Very quick and easy to use

Needed to change Address, done in seconds so very helpful. Reviewed on: 2nd April 2022

making a bank transfer

i was trying to do a very important transfer through online banking.When i was about to finish then i had to use card reader to so.As soon as i was trying to put my card in it was saying 'NO POWER'. It was very stressfull but with the help of Cora i managed to do it easily by using Biometric.Indeed very helpfull. Reviewed on: 2nd April 2022