NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great agent

Excellent and fast service and it’s very on to the point Reviewed on: 2nd April 2022

Easy and quick

Clear and quick answers, step by step instructions. It was very helpful Reviewed on: 2nd April 2022

Best App Ever

I’m not great with technology , however NatWest has the best app !! Love it Reviewed on: 2nd April 2022

Thank you

Received excellent customer service today Reviewed on: 2nd April 2022

Great support

Duplicate payment issue resolved Reviewed on: 2nd April 2022

Very helpful

Very helpful service, this is not like the normal virtual response you would usually see. Very in depth answers, with clear instructions. Thankyou Reviewed on: 2nd April 2022