NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Online help that continues to get better

Cora is not intrusive chat bot and provide useful support when its needed. Gets better everytime I use it. Reviewed on: 7th April 2023

Very fast & very efficient

The questions that I posted was very well answered & informative as to make next course of action Reviewed on: 2nd April 2022

Great service, thank you!

My needs were responded to immediately and with clarity. Thank you. Reviewed on: 2nd April 2022

Good service

Gave me extra information and told me what and how to do what I wanted to do. Reviewed on: 2nd April 2022

Use of app

It is good when I can’t find my way round the app. I wanted to cancel a standing order and Cora helped me do it. Reviewed on: 2nd April 2022

Excellent service, quick and easy!

Was having trouble updating my new address online so contacted them by telephone but was still unable to change my address as I had to re-register. I went back online to re-register, but could not find it and noticed the chat bubble so I clicked on it and hey presto, my address was changed within minutes. Fabulous service, 10/10! Reviewed on: 2nd April 2022