NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

very helpful

very good service and easy to use Reviewed on: 2nd April 2022

Easy to use

The Digital assistant is very well thought through as well as being quick and helpful. Reviewed on: 2nd April 2022

It Was Great.

It was very quick and easy to use. Reviewed on: 2nd April 2022

Speedy Accurate Service

I used this for the first time today and found it very fast and accurate in resolving my query. Reviewed on: 2nd April 2022

Easy and efficient

Thanks for the help, it saved me ages on waiting for a phone call to get through on. Reviewed on: 2nd April 2022

quick and simple answer to my question

gave me exactly the information i needed without fuss and no delay Reviewed on: 2nd April 2022

Rubbish!

It never understands the question! Scope of AI too limited! Get a human…. Reviewed on: 2nd April 2022

Find it so easy, and get my question answered.

I looked at the list wanting to find direct debits and couldn't see them, would like it to be easier, but got my question answered Reviewed on: 2nd April 2022

Easy to use

Managed to reactivate ISA very easily Reviewed on: 2nd April 2022

Great

Using Cora is great, and when you want to speak to someone on the phone it gives you the ability to do that. Great help Reviewed on: 2nd April 2022