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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.68 (6057 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,057 reviews, last reviewed 23rd Jan 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

As other reviews you go around & around in a loop an... As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6057)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

All the looks none of the brain

Where do i begin.. it is slow when there is no need for it to be, which tells me either Natwest want it to "act more human" which coincides with the "writing a response" prompt that is there for several seconds for each automatic scripted response, or possibly Natwest cannot afford even the most basic IT services for it to run fast. Either way it feels painfully slow and the latter, that this service is not modern and reflects on what may be the wider Natwest service. Secondly, it asks you initially what the query is about, just for it to run through its usual script regardless of what you wrote - as I said, no brain whatsoever! Not just the app but its integration into the business is very poor, with users having to wait for 10+ minutes without an update after Cora assigns me to a human, but once a human is assigned (on mobile there is no indication of a response if the chat is in a different tab) the human also has no patience and ends the chat after only a couple of minutes. Recommendations - Do not ask for the first two options of "Chat Now" and "what the problem is about" - i know IT will say these are there to prevent denial of service and keep costs down bla bla bla, but it is just a lazy approach and should just offer the first list of queries from the script immediatly. Get rid of the delay for answering questions - this is a basic app it should not be slow, especially as it is the front end and responsible for company image and directly responsible for sales. Have an internal OLA for humans responding to queries, even if it is just to say that you've been assigned but they're reading up on your notes. If there is a further delay (more than 5 mins) offer ETA, queue place, or suggestions like, alternative ways to contact including phone numbers, email, call back, or hang-in-there type prompts. How can this service be considered efficient or modern when i have the chat open on my laptop, mobile, and i call up the hotline at the same time, and after 10+ minutes on-hold to get to a human on the phone i still beat the chatbot who hasn't spoken in 10+ minutes! This request was for a new application, and lets just hope the service improves otherwise i will look at public means of sharing my feedback so it may get noticed and go with a different company. Reviewed on: 11th April 2023

so intelligence

Basically, Cora can answer all the general questions and don't need to ask a agent. Reviewed on: 11th April 2023

Cora

Cora is easy to use and so far, has understood everything I have asked Reviewed on: 11th April 2023

Very Helpful

Easy to use, common sense responses Reviewed on: 11th April 2023

Easy to use

Easy to usehsbbdnjdjjdnfnnfmdmmdnnfn Reviewed on: 11th April 2023

Cara saves me time and provide some information that could help my enquiries

10 of 10 for Cara. This innovations has saved me time over and over with some tailored advise and sometimes i don't need to go through to an adviser Reviewed on: 11th April 2023

Fast response

Good service and helps with issues Reviewed on: 11th April 2023

Fantastic service

I have been a Natwest customer for almost 10 years and I cannot find a fault in them. Cora has been a brilliant service that I am able to access at any time, and has been able to help and support me with my questions. Cora is a very simple and easy way to use with online banking, and helps every time I have a question or query. Natwest are a brilliant bank to be with, and they are very loyal to their customers. Reviewed on: 11th April 2023

Will Definitely Tell friends and family about Cora

Had no problems setting up Cora with digital Id and my account so easy to use and do Reviewed on: 11th April 2023

Helpful virtual assistant

Cora is very helpful and useful, when there isn’t an answer available you are transferred to a team member, very thorough with trying to answer the questions before transferring as well. Reviewed on: 10th April 2023

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