NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Talks in plain language

Easy to understand and great information Reviewed on: 1st April 2022

Klas )

З розумінням треба підходити до будь якого діла Reviewed on: 1st April 2022

Quick and efficient

My request was dealt with quickly and efficiently Reviewed on: 1st April 2022

Very quick easy to use solution

Very helpful very quick very good Reviewed on: 1st April 2022

Contact with NatWest

Rubbish. Most banks have woken up to the fact that contact via email is the best and safest. Not NatWest, though! NatWest is sticking to, and perpetuating the fallacy that email is unsafe. The ICO's opinion is that if an Individual insists on communicating via email then the Organisation must comply. If the Organisation is not satisfied then it must provide its client with a password?PIN in a separate email and the password protected communication must be sent as an attachment to a second email. Reviewed on: 1st April 2022

Great people

The staff are great and if I need advice they are always there Reviewed on: 1st April 2022

Efficient, straightforward, hassle free.

I wanted to reactivate my ISA and in under 5 minutes I was able to get the information I needed, was shown the terms and conditions and I submitted my request to reactivate my account. I wish all computer systems were as efficient and easy to use. Really great experience. Reviewed on: 1st April 2022