NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

One smart Cora

Used Cora two or three times and she is the first AI application that makes you feel like you are talking to someone who is listening. The responses are relevant and detailed. Very impressed with how she operates. Wish all AI apps worked as well as her Reviewed on: 1st April 2022

Efficient and clear service

Very systematic and well written process which enables achieving tasks at you convenience that would otherwise require phone calls or visiting a branch Reviewed on: 1st April 2022

Excellent Service

Easy to use & saves a journey to the bank, especially as I am disabled. Thank you Cora & Nat West Reviewed on: 1st April 2022

Quick

Sorted problem in a few clicks. To solve my credit card querry Reviewed on: 1st April 2022

Quick and efficient

Great customer service quick with their replies and dealt with my request straight away Reviewed on: 1st April 2022

worst customer service

worst customer service - never pick up the call - they keep redirecting you to the other department - the other department send you back to the initial department - like a loop - nothing gets resolved not even after 5 hours in the call with them! Reviewed on: 1st April 2022

Sorted before I could pick up the phone

Super quick and efficient. I was expecting a lengthy and slow correspondence over IM to resolve my issue but Cora sorted out my request faster than I would have been able to pick up the phone and get through the first automated message. Huge improvement on automated services Reviewed on: 1st April 2022

Amazingly easy

Very quick setting up isa again. Amazing Reviewed on: 1st April 2022

Fantastic

Was very quick easy and professional. My problem was sorted out quickly and promptly. It was very helpful thank you. Very satisfied customer Reviewed on: 1st April 2022