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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora user

Quick, easy and simple to use. Answered my question without any problems. Reviewed on: 1st April 2022

Excellent

An easy to use sign posting system. Good understanding of my needs whenever I've used it. Reviewed on: 1st April 2022

Very efficient answering service

Very speedy to use and helpful advice. Thanks Reviewed on: 1st April 2022

Very easy to use

I felt relieved to know that I would soon have my account active. Reviewed on: 1st April 2022

Very helpful

Managed to answer the qurstion quickly Reviewed on: 1st April 2022

Best help

The experience is great Cora always gets back to you in seconds and always leads you to the right resources Reviewed on: 1st April 2022

Good service

Warm People who pay attrntion AMD are efficient Reviewed on: 1st April 2022

Highly recommended

Easy to use, very helpful, simple yes or no answers Reviewed on: 1st April 2022

So Easy!!!

After a trying time to get business banking online, dealing with Cora was a breeze! Reviewed on: 1st April 2022

Quick query support

Although my query was not totally straightforward it did not take long to work through options to find a solution. Very quick to use and resolve my issue. Reviewed on: 1st April 2022

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