NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

card problem

I didn't know how I can unblock my card. Reviewed on: 1st April 2022

Quick, helpful, polite and efficient

Needed to speak to an agent, didn't take long at all to get through, agent was polite and helpful and resolved the issue I had quickly Reviewed on: 1st April 2022

Easy to use

Easy to use and faster than a phone call Reviewed on: 1st April 2022

excellent service

I have just moved house and this service was by far the easiest system for notifying my change of address I have had to use Reviewed on: 1st April 2022

Cora is a rock star

Put simply: everything I wanted came from Cora...give her a pay rise and extra holiday (actually scrap the holiday) I want Cora on call 24/7! Reviewed on: 1st April 2022

Quick answers.

My problem get solved. Thank you Reviewed on: 1st April 2022

Fast talk

Easy to connect and contact the advisor. Reviewed on: 1st April 2022

On line help querie

Clear quick and accurate, good assistant Reviewed on: 1st April 2022

successful outcome

Cora helped me to cancel my lost debit card and arranged for a new one to be sent Reviewed on: 1st April 2022

Makes everything smoother!

Extremely helpful - I've experienced hitches or redirects with other digital assistants but never with Natwest's Cora. I rarely have the time for phone calls and when this is the only option this usually means me putting off making changes or updating bank details, but this makes it so much easier. Fantastic. Reviewed on: 1st April 2022