NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

handy

Very helpful and quick to use , saves a lot of time Reviewed on: 1st April 2022

Innovative Chat Bot -Cora

Very easy to use apps, and bot is very friendly and helpful. Great customer support Reviewed on: 1st April 2022

easy to use

Prompt response, all issues to date easily sorted. Reviewed on: 1st April 2022

Cora

Excellent service always at hand Reviewed on: 1st April 2022

good

easy to use unlike some robots- but would really prefer a person Reviewed on: 1st April 2022

VERY VERY EASY..THANKS

TOP MARKS AND VERY EASY..I WILL KEEP WITH THIS BANK Reviewed on: 1st April 2022

Very efficient.

Great, quick and efficient help every time I use it. Reviewed on: 1st April 2022

Always solves my problems. Really helpful.

This online banking service is the best AI I’ve ever used. It always understands what you want and if it can’t help you it will put you through to a person on the phone. My favourite online banking app too. So easy and simple to use but still safe and secure. Reviewed on: 1st April 2022

accurate answers

I had a question about out new mortgage and Vora gave me the answer I was seeking for. most important is that the given answer was not only correct but straight into the point. Reviewed on: 1st April 2022