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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Was easily accessible,quick,simple and effective.

Cora was able to help me resolve my concerns quickly and effectively with an instant and easily assessable service which is available 24/7 which provides all users of NatWest a consistent reassurance that all issues can and will be resolved as quickly and efficiently as possible. Reviewed on: 1st April 2022

CL

Very quick and easy experience. Reviewed on: 1st April 2022

Helpful

Helpful and connects to the right department Reviewed on: 1st April 2022

Excellent service

Always good service and easy to follow Reviewed on: 1st April 2022

Fast and Efficient

I found the digital assistant Cora Fast and efficient . Answered my query. Very pleased with the service. Thank you. Reviewed on: 1st April 2022

CORA Supports Customers

CORA was able to quickly advise on a transaction concern, which meant I was not hanging on the phone. Reviewed on: 1st April 2022

Excellent sevice

very straight forward & easy to use. Reviewed on: 1st April 2022

Good staff

Brilliant honesty staff , always willing to help and a very good online service. Reviewed on: 1st April 2022

Quick update of my change of address

quick and efficient service on chat Reviewed on: 1st April 2022

Effective, knowledgeable and quick.

Personally I had an outstanding service with Cora. My request was answered efficiently and effectively, leaving me very satirised. This great service allows me to feel confident when I bank with NatWest, ensuring that I am constantly getting the best customer service possible. Thank you so much! X Reviewed on: 1st April 2022

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