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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent

Excellent facility & speedy response Reviewed on: 1st April 2022

Quick and correct answers

Cora always is a professional for quiries, when I'm in online trying to get a good advice and following to Coras's instructions it's easy to find a solution Reviewed on: 1st April 2022

Great and straightforward service

I am very please with the services provided and the fast and prompt response Reviewed on: 1st April 2022

Cora is very efficient

cora was extremely helpful, not only did it save me time, but also helped me conduct my banking despite being very shy to talk on the phone. Reviewed on: 1st April 2022

Easy, quick, effective

A really easy, effective way to answer queries. Gets to the problem quickly and gives a solution… never been let down yet! Reviewed on: 1st April 2022

Quick, easy to use via app, answered my query within seconds

Quick, easy to use via app, answered my query within seconds Reviewed on: 1st April 2022

Very quick, efficient service

Answered my question promptly and opened new account within minutes - very efficient service for busy people!! Reviewed on: 1st April 2022

Stress free, easy to use

If I ever have an issue I always get it solved through Cora, straight forward and easy to use. Reviewed on: 1st April 2022

Quick and easy to use

At last a chat bot with answers, there has obviously been some time and effort put into actually making this service useful rather than just directing you to other forms of contact Reviewed on: 1st April 2022

Quick reply

I am very happy your support every time sorting my problems Reviewed on: 1st April 2022

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