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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.68 (6057 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,057 reviews, last reviewed 23rd Jan 2026

100% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

As other reviews you go around & around in a loop an... As other reviews you go around & around in a loop and then get 3 hours before a human intervention Reviewed on: 23rd January 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6057)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good

very nice I am glad that I vote Reviewed on: 10th April 2023

Ineffective process

Computer generated tokenism purporting to be a service. I will abandon my application to open a bank account. Reviewed on: 10th April 2023

i love cora changed my life getting support from a robot as humans can be useless at times

i love cora shes been more usefull then some humans for past 10 years Reviewed on: 10th April 2023

its okay

Doesn't understand everything I say, but it helps. Reviewed on: 10th April 2023

Good

Muito bom., rápido .......,..... Reviewed on: 10th April 2023

Great virtual assistant

But should have more explicit option to talk to a human assistant if stuck. Reviewed on: 10th April 2023

Brilliant

Cora was able to resolve the inquiry today and save me time. Indeed, Cora is real star Reviewed on: 10th April 2023

Cora, my banking buddy

I have used Cora on numerous occasions, to ask questions or make enquiries about my banking options with RBS. Cora is fast and efficient, and invariably points my in the right direction with best advice and invaluable tips. Reviewed on: 10th April 2023

AB South

I thought closing an account would be difficult but you at NatWest made easy Reviewed on: 9th April 2023

Cora Review

For the most part Cora has been very helpful. The digital platform is useful when you really don't have time to wait on the phone or really don't feel like talking to someone over the phone... for the most part what ever the issue is Cora can usually resolve it or point you in the direction for resolution.. Reviewed on: 9th April 2023

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

NatWest Group - Cora Digital Assistant reviews (6057)

Cora terrible for the Nat West brand

Good

Ineffective process

i love cora changed my life getting support from a robot as humans can be useless at times

its okay

Good

Great virtual assistant

Brilliant

Cora, my banking buddy

AB South

Cora Review

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