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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great Service

Easy to use and clear instructions Reviewed on: 31st March 2022

superb

superb services always ,super easy and quick Reviewed on: 31st March 2022

Nice App

Cora is easy and nice to use. Save lots of harrazds. Reviewed on: 31st March 2022

Quick easy to use

Even with my spelling mistakes it knew what I wanted to do and activated my request Reviewed on: 31st March 2022

very good

A very easy and straight forward experience not often found with chat bots. informative and helpful Reviewed on: 31st March 2022

Hassle free service

So easy to use the Cora assistant and instantly resolved my enquiry, stress free and straight forward. Reviewed on: 31st March 2022

always help full and easy

this bank have been always very easy and helpful ,I can give 100 out of 100 . Reviewed on: 31st March 2022

Change of Address

Very swift and painless and after normal opening hours Reviewed on: 31st March 2022

Grate

So helpful reactivate my ISA. Quick and easy Reviewed on: 31st March 2022

Amazing .

Gave me an instant reply to my query. Reviewed on: 31st March 2022

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