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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

great

Quick and easy way to update your details online Reviewed on: 31st March 2022

The right answer everytime

No matter what I ask, Cora has the answer Reviewed on: 31st March 2022

Speedy online help

The best online help I have had from an organisation Reviewed on: 31st March 2022

Vote for Cora

Really efficient and easy to use! Reviewed on: 31st March 2022

very comprehensive answers

Very fast and informative. As I said above: very comprehensive answers Reviewed on: 31st March 2022

Quick, accurate and easy to understand.

Cora answered my query very quickly. She checked the subject of my query and gave me clear instructions on what to do. Reviewed on: 31st March 2022

Cora is brilliant

Cora is an amazing digital assistant, no need to call anyone - you are just guided and its so easy to follow the instructions! Thanks Cora & Natwest. Reviewed on: 31st March 2022

Natwest

Great service Natwest. Very easy to use. Reviewed on: 31st March 2022

Chat with cora

Not much at present as I am new customer Reviewed on: 31st March 2022

Excellent service

Answered all my questions, quickly & effortlessly. Reviewed on: 31st March 2022

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