NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Just like a human

Using Cora was just like talking to a human. Got the answers very quickly, in fact had trouble reading the answers before more info came in. Reviewed on: 31st March 2022

Very easy to use

Quick and easy No waiting time on the phone Sorted within a couple of minutes Reviewed on: 31st March 2022

Money matters

When you have trouble she trys to solve it 99 times she does Reviewed on: 31st March 2022

Great bot

Great bot. Gives relevant responses 9/10 times correctly. Reviewed on: 31st March 2022

Good experience

Very happy with Natwest super super super doopa Reviewed on: 31st March 2022

Nat west review

Helpful and effecient both on line and in the bank. Patient at explaining situations Long history of using this bank and very happy with it Reviewed on: 31st March 2022

Very Quick Service

Wanted to reactivate an old ISA account and was sorted in less than 1 minute Reviewed on: 31st March 2022

Rubbish

Totally incorrect advice, sends you to the wrong place. Reviewed on: 31st March 2022

Excellent Service

Cora is a fast, efficient and friendly way to sort your banking queries. It is easy to use and very clear. Reviewed on: 31st March 2022

RBS Business Account

I have had a RBS business account for 3 years during which time RBS have been very supportive and the use of FreeAgent has been outstanding. I recently stopped reading and closed the account using Cora which was extremely simple, straightforward and quick. Cora was first class and stress free Reviewed on: 31st March 2022