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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Gooo Cora

Dry happy with Cora online service, answered my question, not only explaining what/where to go, it included a video how to do it… Well done Cora Reviewed on: 31st March 2022

Very effective

After an initial problem today due to my typing in too much information the response was speedy and effective. Reviewed on: 31st March 2022

My review

Easy enough, she popped up and did what I asked Reviewed on: 31st March 2022

Digital Assistant

Very quick to give me the information I required Reviewed on: 31st March 2022

Great use if AI

Cora is able to answer any questions without having to call NatWest. Great product. Reviewed on: 31st March 2022

I needed to replace my card readerbatteries

The response was accurate and concise. I had the battery compartment opened in seconds. Thank you Cora. Reviewed on: 31st March 2022

Good service

Nastiest is always available and coral has just helped me Reviewed on: 31st March 2022

Cora changed my home address, and I liked it

Efficiently changed my home address on my bank account record. Great work Cora! Reviewed on: 31st March 2022

Cora was very efficient

Very efficient on the chat service Reviewed on: 31st March 2022

Very Helpful very Satisfactory Service

Very helpful and straight to the point. Helped with my question succinctly and then offered help with any further queries. Excellent experience from start to end. Reviewed on: 31st March 2022

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