NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent

Great help. Quick and easy to find a solution. Reviewed on: 31st March 2022

Quick. Easy. Helpful

Log onto app and access help button. Cora answered question quickly and efficiently. Thanks! Reviewed on: 31st March 2022

my review title is to nominated system of banking uk

i have check all the details of system uk according to banking online or by bank is too good accurate and the staff of the banking communication skills extra perfect fully agreed with this system Reviewed on: 31st March 2022

A mastermind of information

Told me everything I needed to know and I have peace of mind Reviewed on: 31st March 2022

Review Cora

I find Cora very easy to use, Cora speaks plainly without jargon and is easy to understand and follow Reviewed on: 31st March 2022

A FRIEND AT THE BANK

Having Cora on the side of my computer screen is very reassuring -it's like having a friend at the bank that knows the answers and is very calm no matter how daft the question. I was sad when many banks closed, but to be fair, it's easier to talk to Cora than get to town and join a queue. Reviewed on: 31st March 2022