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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

about my ISA

the questions that I asked about my ISA and the replies that I got were very good Reviewed on: 31st March 2022

Great Service and fast

quick and easy, no hassle, smooth experience Reviewed on: 31st March 2022

Excellent experience

Super fast and effective banking experience Reviewed on: 31st March 2022

quickest autochat

recently had reason to check a doubtful email for authenticity and was very pleased with the speed of the response. Almost like the old TV comedy show, my questions were answered before I asked them! Reviewed on: 31st March 2022

Pretty useful

I have used Cora few times now. Quire useful, most recent time found me a set-up option i didn't know about and saved a phone call to helpline. Reviewed on: 31st March 2022

Big help!

Definitely the best I’ve come across Reviewed on: 31st March 2022

Only online chatbot to answer my query first time!

Impressed with how easy Cora is to use, and how it registers questions and answers them with ease. Definitely the best experience I've had with a chatbot! Reviewed on: 31st March 2022

Very easy to use a great service

Assisted with resetting isa ive been at natwest a long time love the online banking app and cora Reviewed on: 31st March 2022

Quick and helpful

Easy to use with confidence of security. Reviewed on: 31st March 2022

Efficiency

Quick and efficient response to my request Reviewed on: 31st March 2022

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