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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful

Helpful enough to know if I needed to call the bank or not Reviewed on: 31st March 2022

Digital Assistant

Quick and easy to use with good response times. Reviewed on: 31st March 2022

Love it, sooo quick and easy!

Instead of waiting for hours on hold, using Cora had my ISA reactivated in under a minute! Amazing! Reviewed on: 31st March 2022

Brilliant quick response

Brilliant, quick response All sorted in minutes Reviewed on: 31st March 2022

Prompt and useful

Coral is available at any time and is very prompt. Been useful for all that I have wanted so far Reviewed on: 31st March 2022

EASY AND HELPFUL

EXCELLENT RATES SATISFACTION AND KNOWING EXACTLY EXPECTATIONS. Reviewed on: 31st March 2022

Brilliant

Cora was Great help and solved everything quickly Reviewed on: 31st March 2022

Dominic2020

I’m waiting to confirm you guys for my account, if you accept to give me the account. Thanks again Reviewed on: 30th March 2022

Straightforward answers

Very helpful and explained in clear language Reviewed on: 30th March 2022

Very Fast!

Needed to update my address details, this took less than 2 minutes to do, no hassle Reviewed on: 30th March 2022

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