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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.52 (2123 reviews)

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4.52

Based on 2,123 reviews, last reviewed 26th Feb 2026

1800% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Easy to use app, convenient everyday account. Easy to use app, convenient everyday account. However, customer service can be a hit or miss Reviewed on: 19th February 2026

Latest lowest rating:

1

Frighteningly bad Extremely poor customer service and frighteningly bad to be made promises which never are fulfilled. Reviewed on: 26th February 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Everyday account reviews (2123)

Review of the NatWest, Everyday account:

Easier than before to use

I am more confident now as I have updated my email and details,which was not really easy to begin with but once finished I felt more comfortable with the app also I have chosen a new savings account recently,which normally would mean having to go to the bank in the next town as my local branch closed a while ago. I’m am very pleased with this app. Reviewed on: 3rd March 2023

Excellent customer service always go the extra mile...

Excellent customer service always go the extra mile to ensure enquiries are met. Reviewed on: 15th February 2024

Service from NatWest

I always managed family finances but was near death in hospital for three weeks and my husband accrued an overdraft equal to three months mortgage. My rare illness hit the headlines for three consecutive weeks and when I visited NatWest I was told not to worry about the overdraft, I would be charged no interest because they knew I’d clear it in time now I was back in charge! Reviewed on: 15th February 2024

New customer, their app is fantastic for online bank...

New customer, their app is fantastic for online banking. Customer service has also been great. Reviewed on: 15th February 2024

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Freedom of choice

I've been with Natwest for many years, never had a problem until this year with transactions being with held by their fraud department and now I receive an email limiting movement between natwest accoubts and withdrawals. I think natwest have forgotten the main principle...this is my money, not theirs. Am considering moving banks to the one thats not closing any branches and offer a great customer service. Reviewed on: 13th December 2023

Lifetime member

Been with NatWest ever since they took over from National Provincial where I had my first account at the age of 16. Now 76 I have never had any cause to complain or any thought of changing Banks. Totally satisfied customer. The fact that they are shutting down branches is not to my liking, but all banks are doing the same. Reviewed on: 27th September 2023

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Saving

Good track record for banking services Reviewed on: 26th September 2023

Friendly relaible and helpful staff at Banbury Branch Desk

I Whole heartedly Recommend Nat West to anyone who has Banking needs I have been with Nat West for some 35 year or so now and have always found the staff in the Banbury Branch extreelmy pleasant and helpful toward my Banking needs. Summing up I will forever use Nat West as my Premier Bank for now and in the distant future. Reviewed on: 2nd September 2023

My experience

All of the experiences I have had with NatWest have all been positive. Reviewed on: 24th August 2023

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