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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Great to deal with

Really clear and concise and always wanting to go the extra mile to help their customer Reviewed on: 24th December 2016

Essy peasy

Naywest basic account is so essy to use! The app is fab n logs in within seconds! The iphone app allowsyou to log in with a fingerprint wich is siper secure! Best bank ive ever banked with!! Reviewed on: 24th December 2016

good service and products

ive had no problems with my account service is always good and helpful Reviewed on: 18th December 2016

Does the job

Use it to pay my DD money goes in and out with no trouble Reviewed on: 18th December 2016

great customer service

staff always very friendly and go out their way to help and make you feel welcome, also very knowlegable Reviewed on: 18th December 2016

10/10

Fantastic service, any problems are solved easily. Reviewed on: 17th December 2016

Slow, inconvenient, not what I call modern banking!

I banked with Natwest for over 15 years, not out of 'loyalty' but naivety thinking all banks were the same and banking was 'simply' painful. I opened a current account with another bank over a year ago and since have realised how badly Natwest compares on many aspects: everything is difficult, slow, expensive and staff are either poorly trained or very unfriendly. I used to like their app banking as I hate going to branches and it saves me time but many things can't be done on the app and then I lost my access because they failed to send a debit card replacement before my old one expired. I don't want to bank with them anymore so I am trying to close my accounts and again that has been so painful and slow. I will never bank with them again and certainly don't recommend them. Reviewed on: 13th December 2016

Natwest

Natwest is a great bank and is great to buy with. Always find it quick and easy to use my card. Reviewed on: 11th December 2016

very bad service not clear

they are not good at their service and are always wasting mine time Reviewed on: 10th December 2016

Friendly simple banking

I have been with Natwest for many years now and have always found them pleasant and easy to deal with, their products are straightforward and do what they say on the tin, Over the last few years they have made some big changes in things and in my opinion all of these changes have been for the better where all the services now are very easy to access and understand. they have streamlined charges etc so they are now very simple and if they do ever make a mistake they ALWAYS err in your favour afterwards all in all a great place to bank Reviewed on: 9th December 2016

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