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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2098 reviews)

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4.50

Based on 2,098 reviews, last reviewed 26th Apr 2025

2600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Good very good best and wonderful. Good very good best and wonderful. Reviewed on: 26th April 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

NatWest Basic Account reviews (2098)

Review of the NatWest, Basic Account:

I have been a NatWest customer for 15 years and they...

I have been a NatWest customer for 15 years and they have been generally quite good. They have been supportive in various situations when I have needed help and they usually been able to answer any queries that I have. Reviewed on: 23rd May 2024

A very professional bank .

A very professional bank . Once you are established with them they will help you straight away with loans or credit. Reviewed on: 17th February 2024

I've been a NatWest customer for 30 years and have a...

I've been a NatWest customer for 30 years and have always received excellent customer service from them. They are also always very helpful in-branch too. Reviewed on: 16th February 2024

Good bank for current account and fixed term interes...

Good bank for current account and fixed term interest rate is good Reviewed on: 16th February 2024

Excellent customer service always go the extra mile...

Excellent customer service always go the extra mile to ensure enquiries are met. Reviewed on: 15th February 2024

Service from NatWest

I always managed family finances but was near death in hospital for three weeks and my husband accrued an overdraft equal to three months mortgage. My rare illness hit the headlines for three consecutive weeks and when I visited NatWest I was told not to worry about the overdraft, I would be charged no interest because they knew I’d clear it in time now I was back in charge! Reviewed on: 15th February 2024

New customer, their app is fantastic for online bank...

New customer, their app is fantastic for online banking. Customer service has also been great. Reviewed on: 15th February 2024

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Hhwbs shsb shshe sh behe hsus dhdhe Reviewed on: 11th January 2024

Freedom of choice

I've been with Natwest for many years, never had a problem until this year with transactions being with held by their fraud department and now I receive an email limiting movement between natwest accoubts and withdrawals. I think natwest have forgotten the main principle...this is my money, not theirs. Am considering moving banks to the one thats not closing any branches and offer a great customer service. Reviewed on: 13th December 2023

Lifetime member

Been with NatWest ever since they took over from National Provincial where I had my first account at the age of 16. Now 76 I have never had any cause to complain or any thought of changing Banks. Totally satisfied customer. The fact that they are shutting down branches is not to my liking, but all banks are doing the same. Reviewed on: 27th September 2023

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