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NatWest: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.28 (196 reviews)

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4.09

Based on 196 reviews, last reviewed 17th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

13%

14%

Latest highest rating:

5

Everything is explained in details, very clearly , e... Everything is explained in details, very clearly , excellent communication and professional service with support when you need it Reviewed on: 17th June 2025

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest Fixed Rate Mortgage reviews (196)

Review of the NatWest, Fixed Rate Mortgage:

Great Fixed Rate

Got a great fixed rate mortgage 5 months before it was due for renewal last year, saving me £100s as the rates kept going up but the mortgage was guaranteed till renewal. All renewed online, did not have to do any work! Reviewed on: 8th July 2023

Really Good Rates

Rates are competitive and mortgage service is excellent. Reviewed on: 31st March 2023

Great functional app

The Natwest app enables me to manage my mortgage with out having to visit a branch or call customer service. I can check the balance, make overpayments, and even renew my deal. Reviewed on: 22nd March 2023

Lost my information, charged me wrongly, gave false information

Lost my information, sent confidential information to someone else for 2 years, lied about it, refused to provide call records, lied to them ombudsmans, destroyed records, charged me without notice, charged me on charges, lied to credit rating agency on charges (to cover previous lies) the list goes on and on. Can i rate them -10? Reviewed on: 21st March 2023

Best service friendly efficient service

Highly recommended superb service Reviewed on: 17th March 2023

Excellent customer service

The NatWest telephone enquiry handling service is excellent. Reviewed on: 16th March 2023

Easy to manage Mortgage

~Very easy to use via the app, easy to contact and fast response time too. Reviewed on: 11th March 2023

Great deal

Process of the mortgage was easy at affordable payments Reviewed on: 11th March 2023

handy

one app including mortgage account amazing Reviewed on: 10th March 2023

Answer

Answer any of my questions and making sure I understand the product that I am apply for Reviewed on: 9th March 2023

Superior Banking experience

Easy to set up mortgage great communication throughout Reviewed on: 8th March 2023

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