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NatWest: Fixed Rate Mortgage reviews

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4.09
Based on 196 reviews, last reviewed 17th Jun 2025
50% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
71%
See only 4 star reviews
13%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
14%

Latest highest rating:

5

Everything is explained in details, very clearly , e... Everything is explained in details, very clearly , excellent communication and professional service with support when you need it Reviewed on: 17th June 2025
Nicci Slater's avatar
Nicci Slater

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024
CMBS's avatar
CMBS
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About this product

NatWest Fixed Rate Mortgage reviews (196)

Review of the NatWest, Fixed Rate Mortgage:

Great Fixed Rate

5
Got a great fixed rate mortgage 5 months before it was due for renewal last year, saving me £100s as the rates kept going up but the mortgage was guaranteed till renewal. All renewed online, did not have to do any work! Reviewed on: 8th July 2023
AMANDA EDWARDS's avatar
AMANDA EDWARDS

Mortgage

5
My first home was mortgaged with Halifax and my current home is mortgaged with NatWest. I never had a bad word to say about Halifax but I would say that NatWest have been more incontact. The app is really quite good as I can see exactly where my mortgage stands and I can access this at anytime, their call centre staff seem knowledgeable and the waiting time hasn't been too long when I've needed to phone. The only thing I would say is that some of their processes are a bit in the stone age... Like having to send a written letter in to update your contact details? There's no real reason why the call centre staff should be prevented from updating your details over the phone but I suppose it did make me find out where my local postbox is! Reviewed on: 5th March 2023
Kathryn Colton's avatar
Kathryn Colton

Mortgage done no problems

5
Everything explained simply so you understand and all queries answered. Reviewed on: 4th March 2023
marylally63@icloud.com's avatar
[email protected]

Effiecient and easy

5
Run an efficient service, staff are helpful, prompt, and polite on the rare occasion you need them. Coupled with competitive rates. Reviewed on: 1st March 2023
Dan Renwick's avatar
Dan Renwick

Simple competitive mortgage

5
Great fixed rate, easy communication, and access via my banking app makes it a great mortgage to have Reviewed on: 28th February 2023
Dan Jones's avatar
Dan Jones

Brilliant service at all times

5
Friendly staff always available great products offered very helpful Reviewed on: 27th February 2023
Lizzie's avatar
Lizzie

Easy to Manage

4
Not the cheapest but made the process of remortgaging to a new competitive rate seamless Reviewed on: 26th February 2023
Marco Mazzolini's avatar
Marco Mazzolini

No hassle low rate and cashback

5
I got a great rate and decent amount of cashback. No problems at all. Reviewed on: 26th February 2023
Mark McPherson's avatar
Mark McPherson

Great experience

4
The whole mortgage process was easy to navigate. We had great customer service experience Reviewed on: 25th February 2023
Sarah Patrick's avatar
Sarah Patrick

Mortgage

5
Very easy to renew mortgage, and staff were excellent in giving advice on future opportunities Reviewed on: 24th February 2023
J's avatar
J

Good bank

5
Good service putting customers at the heart of this and making things simple Reviewed on: 24th February 2023
Aisha Yacoob's avatar
Aisha Yacoob

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