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NatWest: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.28 (196 reviews)

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4.13

Based on 196 reviews, last reviewed 17th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

13%

14%

Latest highest rating:

5

Everything is explained in details, very clearly , e... Everything is explained in details, very clearly , excellent communication and professional service with support when you need it Reviewed on: 17th June 2025

Latest lowest rating:

1

Online mortgage has been inaccessible for 2.5 years! Reference number: 84261762 I have not been able to access my online mortgage for 2.5 years because of their faulty IT platforms/systems. And of course... Read more Reviewed on: 21st October 2024

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About this product

NatWest is a financial services provider offering a range of products and services. Its fixed rate mortgage will offer a set interest rate over a specific amount of time, usually between two to five years, but sometimes ten. It’s important to be confident that you understand the terms, conditions and interest rates of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

If a fixed rate mortgage seems right for your circumstances, find out how satisfied homeowners are with NatWest’s product. Our NatWest fixed rate mortgage reviews are written by genuine borrowers with real experience of the lender and product. Gain valuable insight to make an informed decision when taking out your mortgage.

Learn why customers chose the fixed rate mortgage and how satisfied they’ve been throughout the term. Read about the application process and how supportive NatWest was throughout. Find out more about NatWest’s customer service and how well the provider solves its borrowers’ issues. All of this and more can be found in our NatWest fixed rate mortgage reviews.

If you’ve ever taken out a NatWest fixed rate mortgage, write a review on Smart Money People today. Why did you choose the lender and product and are you happy you did? What are the main pros and cons you’ve experienced with the fixed rate mortgage? Don’t forget to include whether you would recommend the lender and product to your family and friends. Share any experience you have with the customer service team. Whether good or bad, write a NatWest fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

NatWest Fixed Rate Mortgage reviews (196)

Review of the NatWest, Fixed Rate Mortgage:

Woeful Incompetance

It's no wonder Natwest have 1 star on Trustpilot. I used to think that Northern Rail were the worst company I have ever used, that was until I applied for a mortgage with Natwest. Never have I known such woeful incompetence at every single stage of the mortgage process. We were delayed by over a month (and are still delayed) due to multiple instances of consultants writing down very simple pieces of information down wrongly. We paid for a home-buyer's report over a month ago and it still hasn't been done due to Natwest first getting the estate agents address wrong, then getting our address wrong, then getting our phone number wrong, then the surveyor that Natwest forced us to use cancelling on the day of the appointment! During each of these failings we were never once informed by Natwest what was going on, and we only found out when we called up ourselves. We are now at the stage where we have to call Natwest every day just to get some simple information out of them, this always takes around an hour as they take so long to answer the phone. This is no way to treat paying customers, especially those you are entering into a multi-decade relationship with. Sort it out. "You're ruining moving day for us". Reviewed on: 18th October 2018

Great mortgage

Great customer service and best mortgage for me. Easy to renew and no issues Reviewed on: 20th February 2023

Mortgage

I have paid off a lot more monthly on my mortgage to pay it off earlier Reviewed on: 20th February 2023

Never been anywhere else!!

Always been happy with the rates that I've been offered, always kept well informed and looked after. Thank you. Reviewed on: 20th February 2023

Mortgage and customer service

I am very happy with the mortgage process, the fixed rate is cheaper and the customer service are very good. Reviewed on: 19th February 2023

Customer service

Staff always on hand to help you xx Reviewed on: 19th February 2023

Fast and straightforward

Mortgage application is simple and straightforward Reviewed on: 19th February 2023

Fantastic 1st Mortgage with NatWest

Our experience with our NatWest mortgage has been fantastic. Thank you NatWest. You were so good, we’re staying for another 2 years. Reviewed on: 19th February 2023

Got a great deal

Hope to get another in a year's time Reviewed on: 19th February 2023

Nice and easy

I have all my accounts with NatWest and have for almost 30 years. They are just easy to deal with, make everything simple and it just works!!! Reviewed on: 19th February 2023

An easy decision for a 5% first time buyer

When other mortgage advisors and banks were making us jump through hoops to secure a mortgage Natwests online portal and personal advisor made it so simple and stress free. We made the decision to take out a 5 year fixed rate to ensure our first five years we could be financially secure and know exactly what our budget was and this has paid off fantastically. I couldn't rate the help advice and ease of using the service higher. Reviewed on: 18th February 2023

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