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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.78 (971 reviews)

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4.78

Based on 971 reviews, last reviewed 20th Feb 2026

1500% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

They helped me set up online banking as the branch s... They helped me set up online banking as the branch sadly closed .Staff were so patient and helpful.The reward account suits my needs well and rewards ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (971)

The easiest thing to do online

Everything you need in one app very easy to use Reviewed on: 18th February 2023

Health check

Customer service was excellent. I had the best advice to make the most out of my banking with natwest. Reviewed on: 18th February 2023

My natwest

Good customer service and understnding Reviewed on: 18th February 2023

So easy!

Been with Natwest 20+ years. Their online banking is fantastic. I can transfer, make payments, manage direct debits even apply for a loan. I can also lock and deal with a list or stolen card online. Their staff are always knowledgeable and friendly. In and out of branch. Sadly, very few branches now. Reviewed on: 18th February 2023

Excellent bank

Been banking with NatWest for a long time and they are excellent. Very impressed when opened accounts for my kids and the help they gave in setting up the App on their phones Reviewed on: 18th February 2023

Nat West have always resolved any problems I've had efficiently and promptly

Speedy phone service, pleasant staff which are well trained Reviewed on: 18th February 2023

Rewarding

Great to receive rewards,also saving account interest is great! Reviewed on: 18th February 2023

Fabulous service

Friendly and knowledgeable staff in the branch and on the telephone.The app is easy to use and very informative. Reviewed on: 18th February 2023

Progressive innovator

Having switched into NatWest via the switching service, I have been pleasantly surprised at how well the bank has been run and also the spped at which they role out updates to the various systems used by customers, I.e. Mobile app, Web page design etc. The use of the various functions on the app allow me to do at least 95% of my banking needs so very happy with this. Overall, I feel NatWest has my interests at heart for my financial needs. Reviewed on: 18th February 2023

Easy and fast

The banking is so easy. The app is great and easy to use. Customer service is outstanding. Already recommended my friends and family who have now all moved to NatWest reward accounts. Reviewed on: 18th February 2023

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