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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (950 reviews)

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4.77

Based on 950 reviews, last reviewed 12th Jun 2025

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent customer service Excellent customer service always got your back, no problem is to big or to small.An outstanding bank that is always there for it's customers and puts... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (950)

Good with customers

I switched over from HSBC and I had a wonderful experience with Natwest. Most of the services offered by them are hasstle free and self explanatory. Also, some of the services such as funancial health check is benefitial especially during covid times Reviewed on: 2nd April 2021

Solid bank

Rewards account is nice - bit of faff to transfer rewards into account but makes a few quid every month. App is solid and anytime I've had to call it's been quick and easy. Reviewed on: 26th March 2021

great app and all rounder bank

Natwest do everything your need. Good bank account range, credit cards and mortgage rates. Most importantly, the app is among the best. Reviewed on: 25th March 2021

Im really happy

The reward account it great - I’ve found it really easy to rack up and cash in awards over time and it definitely incentivizes me using the account. Customer service has also been excellent. Reviewed on: 24th March 2021

Great Bank

Have been banking with Natwest for over 10 years and they give expert advice and helped me with a charge back claim. Reviewed on: 21st March 2021

Great app!

Really easy to use and brilliant features on the app! Reviewed on: 20th March 2021

Good customer service

I made a mistake with my Date of Birth when applying for a new Reward Account. I went to my local branch and was helped to correct the problem. I now have two Reward accounts and find them easy to manage using a separate app on each of my iPhones. Reviewed on: 11th March 2021

Banking with ease and old fashion service

Remembering when you went to a bank for help , and waited to talk to someone , i have always found personal banking on line with Natwest was made so Simple even i could do it with ease , But the personal banker I have a face and voice at the end of the line . Complements the online assist nicely , good advice and helpful with Common sense good advice to improve my money working with changing to new accounts which benefit me . Thankyou ! Reviewed on: 23rd February 2021

First class account

Great account with easy rewards. Customer service also first place Reviewed on: 22nd February 2021

Worst Bank with Appalling Service.

Been with this worst high street bank for a while.Worst Service when compared to other new banks in UK.Services are very traditional and outdated.Sales calls are horrendous and haunting if you are a Home owner to switch Mortgage to them without understanding the rationale why customer didn’t approach Natwest initially.Service has been from Bad to Worse.This could be evidenced from various social platforms people created to vent their frustrations. Reviewed on: 18th February 2021

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