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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (952 reviews)

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4.77

Based on 952 reviews, last reviewed 18th Nov 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Thank You, NatWest for a Truly Outstanding Service! I don’t think banks get the appreciation they truly deserve, especially when they’ve already taken steps to protect you before you even realise you’ve... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (952)

First class account

Great account with easy rewards. Customer service also first place Reviewed on: 22nd February 2021

Worst Bank with Appalling Service.

Been with this worst high street bank for a while.Worst Service when compared to other new banks in UK.Services are very traditional and outdated.Sales calls are horrendous and haunting if you are a Home owner to switch Mortgage to them without understanding the rationale why customer didn’t approach Natwest initially.Service has been from Bad to Worse.This could be evidenced from various social platforms people created to vent their frustrations. Reviewed on: 18th February 2021

Efficient account that pays monthly rewards

I was pleasantly surprised by the efficient switching service when I moved to NatWest and about 4 months later enjoyed a financial bonus for switching & have watched my monthly financial rewards accumulate so I can use them for a treat or a special occasion or exchange them with one of the recommended companies to generate a little more cash back. It’s a win win Reviewed on: 17th February 2021

Banking made easy

Natwest rewards account provides easy online banking as well as in branch services with friendly and helpful staff throughout the pandemic. I get rewards for spending on my credit card and logging into my banking app. The linked savings account means I can earn some interest for saving regularly. A good bank that is trustworthy and reliable as well as giving back to its customers. Reviewed on: 17th February 2021

I love the Mobile App

They have the best Mobile App. I can now see my rewards in the app Reviewed on: 18th January 2021

Never let me down

Natwest has never let me down - I have been with them since 18 - and now I get paid to bank with them (ok, not much, but every little counts!!). Reviewed on: 19th September 2020

Great product

I receive rewards for just paying Bill's. I save them up and transfer into my account each Christmas. It really helps. Thank you Reviewed on: 5th July 2020

A great current account

Recently switched my current account to natwest reward, pay £2 monthly fee and receive cash back on my bills making the fee worthwhile. Switcher service made the transition seamless. Online application was quick and easy as is online banking in general with natwest. Due to receive £150 cash back this month for making the switch which will prove a wee boost to my savings. Have been in branch for the first time this week and found staff friendly and helpful. The only downside I can see is fairly restrictive local branch opening hours making banking in branch impossible to achieve around full time working hours. Reviewed on: 9th February 2020

Rewards slashed now so I'm thinking of moving

Rewards have been good so far, £50 odd in a year plus the £150 switching bonus I got. However, rewards are being capped now and although service has been faultless, there's more cash elsewhere to be made... Reviewed on: 9th February 2020

Rewards but a struggle

Very good rewards, but you do have to phone up and request them Reviewed on: 8th February 2020

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