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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.79 (987 reviews)

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4.79

Based on 987 reviews, last reviewed 18th Apr 2026

3100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

The most customer friendly banking app. The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher fo... Read more Reviewed on: 18th April 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (987)

Excellent experience so far

I have been with Natwest Group for about 7 years now and the service has been top notch. Reviewed on: 4th March 2022

Great Bank

Great online and telephone banking services - branches are dependent on how well they are looked after or how recently refurbished. Reviewed on: 17th February 2022

Amazing

Love it, love getting rewards for spending money Reviewed on: 15th February 2022

Rewards for using mobile app, credit card and debit card

Really user friendly app Great customer service NatWest noticed when I was a victim of fraud before I did, called me and got all purchased refunded Reviewed on: 29th January 2022

Happy to bank with natwest

I had been with Barclays for 15 years before I switched to Natwest. Everything about them is better. They are more accessible, friendly... Available! They have local branches that are still open and even offered me a zoom call with a specialist to see about my savings goals. App is really easy to use and secure also! Reviewed on: 28th January 2022

Excellent service

Customer service in the local branch is fantastic. Really helpful, happy staff. Reviewed on: 17th January 2022

Excellent benefits

This is the best bank account that I have ever had. The benefits are excellent and the app is very user friendly and useful. Reviewed on: 17th January 2022

Great for current account

Excellent website. Very clear to be able to see what I am doing. Very deliberate processes to go through to move money around. Two layer security. Reviewed on: 16th January 2022

Great service

I have received great service from natwest. I got offered a financial review and products to assist me. I couldn't fault the service at all Reviewed on: 12th January 2022

Reward Account

I have had this account for over 4 years now and it has been very "reward"ing! I have used the rewards for avios to save money on flights, and also allow them to build up so I have a nice pot to go shopping with at Christmas! The platform is simple and it's very easy to access and claim the rewards you want so I will continue to use it! Reviewed on: 12th January 2022

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