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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (950 reviews)

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4.77

Based on 950 reviews, last reviewed 12th Jun 2025

85% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent customer service Excellent customer service always got your back, no problem is to big or to small.An outstanding bank that is always there for it's customers and puts... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (950)

Brilliant

A great account to help you keep track of your money. The other great thing is the fact that you get rewarded for paying your bills every month.Also some lovely staff who are always there to help, anytime. Reviewed on: 28th January 2020

Excellent service

Excellent service not had any problems. Reviewed on: 27th January 2020

Happy with this account

Good to get the cashback which we can use to get vouchers or just the cash. App and online banking are both easy to use and useful. Never had any problems. Reviewed on: 26th January 2020

Free money

I have learnt lots of money with this account as it pays out on all my direct debits Reviewed on: 25th January 2020

Great app, meets all my needs

Love the new spending feature. It helps me to track my monthly spending Reviewed on: 16th January 2020

Great but shame they are changing the reward system.

Enjoyed having the reward account but a shame that they have changed the structure and capped how many rewards can be earned. Reviewed on: 7th January 2020

Get money back for paying bills

This account was easy to open and for a small monthly fee you can get cashback on your utility bills as well as when you shop at certain retailers Reviewed on: 6th January 2020

App is behind the times

Unable to upload cheques by photo. Limit of £750 per transfer in-app. Reviewed on: 5th January 2020

They really need to improve

The only reason there is a second star is because the man that resolved my issue was polite but I spent almost 2 hours in the bank! I believe strongly that their staff need to be trained. I applied for a switch (which I regretted doing) to Natwest. The post did not get to me till weeks after I moved out of my previous residence. I called the customer care to change the address and they told me that it was an easy fix- that I had to walk into a branch with my passport. On getting to the branch, they refused to see me because they were closing in 20 mins. The next day, I went to another branch, and the lady told me that she couldn't help me out as she wanted me to re-apply-- (like whoa!! be credit scored twice?? how insensitive!). I finally went back to the previous bank and they sorted me out (after two days- and 2 hours- because I needed more than my passport and nobody mentioned that to me). I'm aggrieved- just glad its over! Reviewed on: 3rd January 2020

Great for rewards!

Really like this account, although it's not free, every month we earn cashback if we pay so many direct debits from our account. We can then have this paid into our account or can choose another method of payment, I think maybe a gift card, not sure as we always have the money Reviewed on: 1st January 2020

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