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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Highly recommended.

Really good staff and customer service. I contacted them every time and they listen my query and respond specifically and promptly. Very happy with the service NBS provided. Thanks and Good luck Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi there, thank you for taking the time to share your feedback with us - we really appreciate it. Response date: 22nd February 2021

Excellent Service!

We are grateful for Newbury Building Society for their excellent service. They have helped us to make our dream come true. We never had any problem from processing our mortgage application. All the people behind this process has been very supportive and they have guided us well for us to understand everything. Their service is quick and we were confident that our application with them is safe. We highly recommend them. Reviewed on: 17th February 2021

5star building society

It has always been a dream to own my own home. NBS went that extra mile, and stretched as much as they could to provide me with a mortgage to buy my first home. Without their flexibility and hard work, a big shout out to Justine in the Wokingham branch, I wouldn't have been able to have done this, aged only 22! I am so so grateful for the mortgage, the clear information and communication that was provided during the application process and in the stages afterwards. NBS really take each individual needs in account. Reviewed on: 15th February 2021

Above & beyond

Kayleigh, Hannah and Luke and I'm sure have forgotten someone else have been amazing in helping me secure the final share in my property. Reviewed on: 12th February 2021

Reply from Newbury Building Society Hi Roy, thank you so much for taking the time to leave feedback for us. We really appreciate it. We will share your comments with our colleagues who will all be so pleased to read them. Thank you Response date: 12th February 2021

Refreshing

A very professional organisation with helpful and friendly staff. It's been a pleasure to deal with them Reviewed on: 12th February 2021

No complaints at all

Had a mortgage with NBS for 5 years. Always provided great customer service. Easy to speak to someone when I needed to. Would definitely recommend. Reviewed on: 12th February 2021

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback for us - we appreciate it. Response date: 12th February 2021

Helful

Visited the Newbury branch they opened two accounts for me within 24 hrs Reviewed on: 12th February 2021

Excellent service

Friendly and efficient customer service. Reviewed on: 12th February 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we really appreciate it. Response date: 12th February 2021

Helpful and personal banking

The Newbury is second to none in demonstrating the core values that underpin being a Building Society rather than a bank: respect for members, excellent customer service, and value for money. Reviewed on: 12th February 2021

Good & reliable.

Always efficient and competitive interest rate. Reviewed on: 8th February 2021

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