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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Exemplary support and service over several decades

I have benefited from having accounts with Newbury Building society for several decades, both as a personal customer and for business purposes. Throughout that time they have stood out for their friendliness matched by their professionalism and competitive performance. They really want to help you and little touches make cumulatively the high standards they achieve, an example being the provision of chairs for customer use which can make a big difference when dealing with more complex transactions. A pride in how they contribute to the local community is entirely justified and staff at all levels help to make that happen. I am delighted to pay tribute to an exceptional operation. Reviewed on: 8th March 2021

A very good society to save money with.

I have always received very polite and helpful service Reviewed on: 8th March 2021

very helpful, personal and friendly service

they are my go-to bank. Informative and helpful and I always recommend them to friends and family Reviewed on: 8th March 2021

Great service

Have used NBS for a number of years Service has always been excellent unbiased, no pressure to buy product (ISA savings ) Would recommend to anyone who lives in the area Reviewed on: 8th March 2021

mortgage application

Rose Hallett was most helpful in guiding us through the mortgage application process and in exploring various options that were available Reviewed on: 8th March 2021

A lender with integrity

My transactions by post, online or by telephone have always been friendly, professional and efficient. Reviewed on: 8th March 2021

Nothing but helpful and great

We went with Newbury for our first mortgage and was really worrying when it came round to our deal came to a end but Newbury were nothing but great. Explained everything so clearly, answered all our questions and reassured us and couldn't do anymore then they already did for us! Glad we managed to get another great deal with Newbury and it was completely hassle free! Would definitely recommend Newbury for mortgages! Reviewed on: 8th March 2021

Small but mighty

As I used a help to buy scheme, the turn around to get my house had to be quick for valuation reasons. Newbury building society were experienced in this, could offer me the appropriate mortgage that a lot of places wouldn’t for a part ownership and turned it around very quickly with little hassle on my part. They feel more personable and care more than a giant company. So happy to be with them. Reviewed on: 8th March 2021

Outstanding Mortgage Service

Extended our Buy to Let mortgage another 20 years until we are 90 years old, with outstanding renewal discounts. Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi Chris, thank you for taking the time to give us feedback - we really appreciate it. Response date: 5th March 2021

I am a First time buyer I LOVE YOU GUYS Hannah & Jac (underwriters)

I applied with newbury after being rejected from the high Street lenders I realised the big high Street lenders are too naive and careless with their customers they have alot of applications that's why they don't care about new customers. I think came here and read some goo reviews and applied with NEWBURY BUILDING SOCIETY and I can tell you that these people here are genuine and the feedback they have here is genuine GUYS PLEASE TAKE MY WORD APPLY WITH NEWBURY BUILDING SOCIETY and be clear in your application they are fast and very very responsive I got my offer in ONE Day the underwriters were so so good I LOVE YOU GUYS I wish I could do something for you too I am very pleased with Hannah & Jac . Thanks Zohaib Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi Zohaib, many thanks for taking the time to leave feedback for us - we will be sure to share your comments with Hannah and Jac. Many thanks - we really appreciate it -and welcome to the Newbury! Response date: 5th March 2021

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