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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Easy to deal with local lender for a development loan.

Alway easy to contact and discuss maters with someone you know, much nicer using a local building society than a faceless national lender. Rates could be more competitive though! Reviewed on: 22nd May 2020

Reply from Newbury Building Society Hi Clinton, thank you for taking the time to leave feedback, we review and measure all feedback and will be sure to include your comments. Much thanks. Response date: 22nd May 2020

Good local lender experience

As a mildly complicated borrower with various different streams of income, mortgages are never straightforward! I have used The Newbury Building Society for over 20 years and have always found that senior management are prepared to think outside the box and take a wider view on my ability to repay. I thank them for that. Reviewed on: 22nd May 2020

Reply from Newbury Building Society Thank you DW, for taking the time to leave feedback for us. We really do appreciate it. Response date: 22nd May 2020

Personal experience

It’s lovely to have a bank that treats you as a person rather than numbers in a computer. Well done NBS Reviewed on: 22nd May 2020

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback for us, it's much appreciated Response date: 22nd May 2020

Simply outstanding service

You won’t find a more helpful team. They went above and beyond with our mortgage transfer to our new home. Reviewed on: 19th May 2020

Simply amazing team

Such a helpful team, who still make decisions at a branch level. I’ve moved three times and had my mortgage with them every time. Cheapest Rates are not always best, but you’ll get the highest level of customer service. When we needed help during Covid-19 it was sorted within 24 hours. Reviewed on: 19th May 2020

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to provide feedback - we really do appreciate it :-) Response date: 19th May 2020

repaying mortgage

very nice and helpful staff who talked me thought what i had to do Reviewed on: 16th May 2020

Reply from Newbury Building Society Hi Julian, thank you for taking the time to leave feedback - it's much appreciated. Response date: 18th May 2020

Change of mortgage product

Phoned and spoke with Eve who was soooo helpful, I have no clue about mortgages but she guided me through in 30 minutes and saved me about £50 a month, what’s not to like. :) Reviewed on: 11th May 2020

Reply from Newbury Building Society Hi Martin, thank you for taking the time to leave feedback, we will be sure to share your comments with Eve, who will be so pleased to know she helped! Thanks again - it's much appreciated. Response date: 12th May 2020

Leaving you

I have recently taken up a great offer from my bank that unfortunately could not be matched by Newbury. I just want to say that Newbury Building society have always been helpful and supportive whenever I have spoken to anyone about my mortgage. Great service, polite and helpful. As a result I will always consider Newbury an option in the future. Reviewed on: 18th April 2020

Reply from Newbury Building Society Hi Stuart, thank you for taking the time to leave your kind words and we are sorry to see you leave us for now. We hope to welcome you back at some point in the future, but thanks again for the feedback. Response date: 20th April 2020

New Mortgage deal

Very efficient service quickly sorted and and agreement arrived within a few days Reviewed on: 17th April 2020

Reply from Newbury Building Society Hi Jo, thank you for taking the time to leave feedback, it's much appreciated by all of us. Response date: 20th April 2020

Very courteous and helpful service, above and beyond what I could ever expect.

Put me onto a better product without me having to ask. Reviewed on: 17th April 2020

Reply from Newbury Building Society Hi Jim, thank you for taking the time to leave feedback for us - we really do appreciate it! Response date: 20th April 2020

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