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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Expertise in exceptionally difficult circumstances

Our product was coming to an end and a very efficient and effective telephone conversation lined up a new product and within 6 hours and exchanges of emails and we were on a new product. Reviewed on: 14th April 2020

Reply from Newbury Building Society Hi Darren, many thanks for taking the time to leave feedback for us - our colleagues will be pleased to hear your comments and that your experience was smooth and efficient. Many thanks again. Response date: 14th April 2020

Great experience but a massive early repayment penalty

Efficient and friendly service from the call staff. Good communication and annual summary of mortgage. Nice welcome pack upon completion and moving into the property. One of a few lenders who were able to lend with a 10% deposit at that time but the flip side of that was a fairly hefty interest rate and punishing early repayment penalty. Reviewed on: 14th April 2020

Reply from Newbury Building Society Hi Jezzer, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 14th April 2020

Very thorough but happy with service

The mortgage application was a very thorough process and Newbury checked our information in detail. To me this was good as shows they are a responsible lender. As our new build property was delayed we were able to extend or mortgage offer, which was great Reviewed on: 12th April 2020

Reply from Newbury Building Society Hi Andy, thank you for taking the time to leave feedback for us. It's much appreciated. Response date: 14th April 2020

The three Cs

Always courteous, clear and correct. The three Cs - old-fashioned virtues, maybe, but none the less valuable for that. Reviewed on: 8th April 2020

Reply from Newbury Building Society HI Tim, thank you for taking the time to leave feedback, it's much appreciated by us all. Response date: 14th April 2020

Easy and Straightforward

My current remotgage arrangement was coming to an end and after waiting a few days for an appointment over the telephone with an advisor the white thing was renewed on better terms than I had before even after considering all the options and I could not find anything that would have been cheaper elsewhere. Seemingly lower interest rates would not have been cheaper after factoring in the arrangement and/or other fees. Reviewed on: 6th April 2020

Reply from Newbury Building Society HI Roman, thank you for taking the time to leave feedback for us, it is much appreciated. Response date: 6th April 2020

The Professionals

The process was explained in plain English and handled efficiently throughout. Every commitment was met and I came away feeling an important and valued customer. Newbury Building Society never fail to impress me. Reviewed on: 5th April 2020

Reply from Newbury Building Society Hi Ray, thank you for such kind words and for taking the time to leave feedback for us, it really does mean a lot to our colleagues, especially at times like these when continuing to provide a good service with all the changes going on makes it less simple! Many thanks Response date: 6th April 2020

Excellent customer service

The customer service is always excellent. I feel that we get personal good old fashioned service as it should be. The Newbury do not keep you on hold for ever, pass you from pillar to post and say they’ll call you back then don’t like other companies. Staff are friendly, efficient and professional. A pleasure to deal with! Reviewed on: 4th April 2020

Reply from Newbury Building Society Hi Julie, thank you so much for your kind words and for taking the time to leave feedback. It really is appreciated. Response date: 6th April 2020

A Very Personal Service

I have recently re-mortgaged with Newbury. The negotiation and execution was very efficient, flexible and personal. I am very pleased with the final result and feel I have become a member of the 'Newbury Family'. I look forward to a good relationship in the future. Reviewed on: 3rd April 2020

Reply from Newbury Building Society Hi Mike, Welcome to the Newbury! Thank you very much for taking the time to leave feedback, it is really appreciated by us all. We will l share your comments with teams who helped you - it really does help to hear when their actions have provided a great service to our members. Response date: 3rd April 2020

Excellent

Very helpful informative, excellent customer service by Eve McDowell fantastic service definitely recommend Newbury building society Reviewed on: 27th March 2020

Reply from Newbury Building Society Hi Antony, thank you for taking the time to leave feedback , it's much appreciated! We will share your comments with Eve , who will be thrilled to hear them! Thanks again. Response date: 27th March 2020

Superb personal service

We wanted to repay a lump sum off our mortgage. Due to fear of scams we transferred some of the amount and then were able to check with mortgage adviser that amount had arrived with them. We were then able to transfer remainder with confidence and had acknowledgement of that payment from the adviser. Reviewed on: 27th March 2020

Reply from Newbury Building Society Hi Jacqui, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 27th March 2020

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