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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Amazing service - truly above and beyond

Newbury dealt with quite a unique situation in an incredible manor. I am an expat living in Belgium and was able to get offered a good rate and was impressed with the responsiveness at every step of the process. The entire service from beginning to end was exceptional. I would like to call a special shout out to Ella Bright who managed my case and was a delight to work with. Upon mortgage completion I also received a beautiful box of settling in gifts! Thanks a lot :) Reviewed on: 2nd March 2021

Reply from Newbury Building Society Thank you so much for taking the time to provide feedback - we will share your comments with Ella, who will be so pleased to hear them. Welcome to the Newbury! Response date: 3rd March 2021

Friendly efficient service

I have been very impressed with the service Newbury Building Society provides. Employees are friendly and know their products and speed of service is excellent. Reviewed on: 1st March 2021

Great Service

We have been very happy wih the servide we recieved. Reviewed on: 28th February 2021

Great customer service

Any time I have contacted Newbury they have always been really helpful and made me feel very welcome. Reviewed on: 28th February 2021

Mortgage application

Recently applied for a new mortgage with Newbury BS. Everybody I have dealt with has been extremely helpful. It was a quick and easy process and when I had to get my offer extended due to new build delays this was organised easily without issue. Very impressed with the service! Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Ben, thank you for your kind comments and for taking the time to leave feedback for us. We appreciate it and welcome to the Newbury! Response date: 26th February 2021

Efficient, Professional, Helpful.

Newbury were very efficient, our mortgage broker had approached them for a mortgage, we had struggled to meet certain criteria of other lenders. Newbury eased any concerns we may have. They were very quick in personally writing to us to confirm they had accepted and booked in a valuation, no more than a week after accepting our application. Any emails I sent back to the underwriter, Nathan Bryan, he would reply back to me efficiently. Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Louise, thank you for taking the time to leave feedback for us - we really appreciate it. We will be sure to share your comments with Nathan who will be so pleased to hear this. Response date: 26th February 2021

Excellent Customer Service & Friendly People

When you think about customer service, you think about the people that you interact with. At every stage of our mortgage application, we were met with friendly, knowledgeable people who were supportive, reliable and efficient. They did what they said they were going to do, they set expectations that were always accurate (despite being in a pandemic). That’s my kind of excellent customer service! Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Elle, thank you for taking the time to provide feedback for us, we really appreciate it. We are so pleased to hear that your experience has been positive - welcome to the Newbury! Response date: 26th February 2021

Re-Mortgage and Expiring Buy To Let mortgage.

We needed to remortgage our existing UK Buy to Let mortgage as it had come to end of term and the existing lender NatWest would not provide a new mortgage or extend the original one because we are now over 70 years old and live in USA. Via a broker we found Newbury who were willing to help and have products set up for this situation. Although Covid restrictions have been in place throughout our application process...Newbury staff were extremely responsive and helpful throughout the whole application, review, approval and completion process.....working with us, the Broker and Solicitors. Their products are easy to understand, very well suited to what we required and competitive rates. We will definitely use them again as the need arises. Reviewed on: 24th February 2021

Reply from Newbury Building Society Hi Barry, thank you for taking the time to leave feedback for us and for your kind comments. We really appreciate it and welcome to the Newbury! Response date: 25th February 2021

Friendly and Efficient

Our experience with Newbury has been great from start to finish. Very friendly and efficient, easy and straightforward to contact. Eight days between paying for a survey and a mortgage offer, amazing, We would highly recommend Newbury to anybody. Reviewed on: 20th February 2021

Reply from Newbury Building Society Hi Alan, thank you for taking the time to share your feedback with. We hope you enjoy your new home! Many thanks once again. Response date: 22nd February 2021

Highly recommended.

Really good staff and customer service. I contacted them every time and they listen my query and respond specifically and promptly. Very happy with the service NBS provided. Thanks and Good luck Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi there, thank you for taking the time to share your feedback with us - we really appreciate it. Response date: 22nd February 2021

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