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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Friendly - speedy and good value. Super!

As our "deal" was coming to an end we got in tocuh and booked an appointment. We found a date to go in very quick and quickly reviewed the best way forward. The paperwork was light and quick and the decision very fast. Very happy with the new mortgage. Reviewed on: 27th March 2020

Reply from Newbury Building Society Hi, thank you very much for taking the time to leave feedback for us, it's much appreciated. It's lovely to hear the service you received was smooth and efficient. Response date: 27th March 2020

Always receive good customer service.

I have always received good customer service with Newbury Building Society and they are quick and efficient at resolving an issues when I contact them. Only marked them down one star for this review as most recent contact with them there was lots of crossed wires and a lack of clear communication between them and housing association regarding remortgaging my shared ownership property. Reviewed on: 25th March 2020

Reply from Newbury Building Society Thank you, Ali, for taking the time to provide feedback. It's important for us to hear when our service has not met the high standards we have set ourselves. We will share your comments with our colleagues and hope that your matter is now settled. Thanks again for letting us know. Response date: 25th March 2020

Re arranging to interest only

Very helpful staff at every stage. process was painless and completed efficiently. Reviewed on: 23rd March 2020

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us. It's much appreciated. Response date: 23rd March 2020

A bit disorganized

Constantly lost files and delays all round but got there in the end. Just not pro-active as other lenders but hey ho at least it is all done now and pleased with the result Reviewed on: 22nd March 2020

Reply from Newbury Building Society Hi Abbas, thank you for your feedback, we are sorry to hear that you feel the service was not smooth, we will have a look at the issues and learn where we can improve on this. Thanks for taking the time to let us know. Response date: 23rd March 2020

Very helpful staff.

The staff were outstanding and if I didn’t under something the help me and explained clearly with zero jargon. An excellent experience fir a first time mortgage buyer. Thank you. Reviewed on: 21st March 2020

Reply from Newbury Building Society Hi Julie, thank you for taking the time to leave feedback for us, its much appreciated and lovely to hear the service you received was so efficient and straightforward. Response date: 23rd March 2020

Good service without any issues

From first meetings and through the end to end process things went to plan and the required time frame, with minimal interaction , like a well oiled machine. Reviewed on: 13th March 2020

Reply from Newbury Building Society Hi Rod, thank you for taking the time to leave feedback. It is much appreciated. Response date: 16th March 2020

Stressful

I was given a target date which we missed and had an unexpected bill which I didn't account for which I was made aware of after I handed over my deposit. I was charged an extra £345 for a problem that was not my fault Reviewed on: 10th March 2020

Reply from Newbury Building Society Hi Robert, we are sorry to hear this, would it be possible to contact you to discuss as we would like to understand your situation better? Many thanks Please email us on marketing @newbury.co.uk and we will be in touch. Response date: 11th March 2020

Late life mortgage

Mortgage advisor was very clear in helping us select the best product . Subsequent mortgage was set up efficiently with clear paperwork & funds released in a timely manner. Reviewed on: 9th March 2020

Reply from Newbury Building Society Hi Peter, thank you for taking the time to provide feedback. It's much appreciated. Response date: 10th March 2020

ReMortgage

Everyone very helpful from start to finish. Reviewed on: 9th March 2020

Reply from Newbury Building Society Hi Brian, thank you for taking the time to leave feedback, it's much appreciated. Response date: 10th March 2020

Simple and quick process

I recently remortgaged my property and Newbury made the process very simple to do and it was all sorted in a matter of days Reviewed on: 8th March 2020

Reply from Newbury Building Society Hi Lauren, thank you for taking the time to leave feedback, it'a great to hear the experience has been straightforward. Many thanks Response date: 9th March 2020

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