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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

40% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

Excellent service

This is the first time we have dealt with the Newbury and the customer service was second to none. The transaction was smooth from start to finish. Always someone accessible by phone to answer our many questions and very understanding when we wanted to change anything. Would certainly recommend the Newbury to family and friends. Reviewed on: 8th November 2020

Early mortgage repayment

Sent an email requesting information for the above from Abingdon branch , they responded very quickly with the necessary forms , all handled swiftly staff very helpful and explained all details thoroughly. Reviewed on: 6th November 2020

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Mortgage

We have our buy to let mortgage with the Newbury who offered the best terms for us. They have been extremely helpful and accommodating whenever we needed to contact them. Would happily recommend them and the team are very easy to talk to. Excellent Building Society. Reviewed on: 4th November 2020

Reply from Newbury Building Society Hi Bradley, thank you so much for your kind words and for taking the time to leave feedback for us. We really appreciate it. Response date: 5th November 2020

Efficient and friendly service

Efficient and friendly service, helpful people available on the phone Reviewed on: 2nd November 2020

Reply from Newbury Building Society HI Ricadroro, thank you for your feedback and kind words - we appreciate it. Response date: 5th November 2020

Excellent

Stress free, handled our enquiry very well as it is our first, answered all questions we had! Reviewed on: 2nd November 2020

Reply from Newbury Building Society Hi Gareth, thank you for taking the time to leave feedback - we really appreciate it. Response date: 5th November 2020

Shared Ownership Mortgage

We applied with Newbury to purchase our first home through the shared ownership scheme. Angela was absolutely fantastic in helping us ahead of the application and next steps we could expect as FTBs. She allayed any concerns we had in applying for a mortgage and made the process as smooth and stress-free as possible. The underwriting was fantastic and we received an offer on a product 9 working days after application. Correspondence has been quick and friendly. I would recommend Newbury to any one looking for a Shared Ownership mortgage. Thank you! Reviewed on: 30th October 2020

Reply from Newbury Building Society Hi Elinor, thank you so much for taking the time to leave feedback and for your kind words. We are so pleased your experience was so hassle free and we will be sure to share your comments with Angela and our Underwriting team who will be thrilled to hear them. You are very welcome and Happy new home! Response date: 30th October 2020

Good but there is room for improvement

I applied for a remortgage with yourselves via my financial advisors, Firmitas. After the necessary details were provided by me, the application was agreed in principle. However, shortly after the agreement in principle, I received a letter stating that the application was unsuccessful, which to say the least, caused some confusion. On contacting my financial advisors, the matter was taken up by them and was brought back on track. However, that was not the end, as there was to be further administrative malfunctions in the process such as various documents being sent by me which then seemed to have become misplaced and had to be resupplied. So although the application is now successfully completed, for which I'm extremely grateful, there was an element of hit and miss about certain aspects of the process. Reviewed on: 30th October 2020

Reply from Newbury Building Society Hi Hugh - thank you for taking the time to come back to us with this feedback - and we are sorry to hear that the process was not straight forward for you, our Direct Sales manager will be looking into the issues raised here and will come back to you directly. Thank you for taking the time to let us know - it is important to us that we know where we can do better. Response date: 6th November 2020

Simply outstanding

We recently transferred our mortgage to a new property. As ever the process with NBS was flawless. We even received a welcome hamper to our new address. Reviewed on: 26th October 2020

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback - and happy new home! Response date: 26th October 2020

Transferring from one existing mortgage to another

We have been Newbury sustomers for a number of years now - even though we live nowhere near Newbury (Yorkshire actually). But the customer service has been really very good, and we have benefitted much from the the ability to speak on the phone, as opposed to a chatline, with a long-term and trusted mortgage advisor. The advice has been excellent, succinct and refreshingly jargon-free. As our mortgage comes to an end, we would not think of moving our morgage to another provider. Reviewed on: 26th October 2020

Reply from Newbury Building Society Hi Matthew, thank you for taking the time to leave feedback for us and for your kind words - we really appreciate it. Response date: 26th October 2020

Mortgages to Save You Money!

I am very impressed by their level of customer service. Newbury Building Society rang me up and saved me money simply by helping me switch to one of their new mortgage products. Things were easily and concisely explained and more importantly the correct paperwork to enable me to complete my transaction arrived quickly. No hassle and no fuss. I would definitely recommend dealing with them. Reviewed on: 17th October 2020

Reply from Newbury Building Society Hi Richard, thank you so much for your kind words and taking the time to provide this feedback - we really appreciate it. Response date: 19th October 2020

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